Warranty Policies on USPW Products and Labor
All work performed by U.S. Pure Water Corporation carries a 1 year warranty (excluding problems that arise from pre-existing plumbing conditions). Note that this is for ALL service performed (ie. filter changes etc.) regardless of whether the system is still in warranty. Filters themselves carry only a 6 month warranty for manufacturing defects.
Hydrotech extends a one year prorated warranty on membranes. U.S. Pure Water extends a one year (not prorated) warranty. This means that the customer gets 100% N/C replacement if their membrane goes bad at any point in the first year due to manufacturing defects or service errors. It does not cover membrane failure due to customer misuse or below listed conditions.Note: There is no warranty for CTA membranes in Santa Clara County because of the PH fluctuations there.
Hydrotech systems carry a 2 year limited warranty by the manufacturer, which means that they will replace parts that are faulty due to manufacturing defect. Labor is not included in the manufacturer’s warranty, however U.S. Pure Water extends a 1 year service warranty on labor for repair or replacement of parts that are faulty due to manufacturing defect.
All warranties are based on normal use of the system, under the below listed conditions. Warranty is voided if maintenance requirements are not met (customer is responsible for making sure filter changes are kept up with on a 6 month schedule) and if damage is due to neglect, abuse, misuse/misapplication, tampering, accident, natural disasters, or water conditions that jeopardize the unit such as; excessive sediment due to construction work or fire; iron; and bacterial attack. Warranty is void if anyone other than authorized U.S. Pure Water technicians alters the system. Please see conditions outlined in accompanying manufacturer’s warranty.
Operating Conditions for TFC RO SystemTemperature: 40-100oF
pH Tolerance: 4.00-8.00
Maximum TDS: 1500ppm
Turbidity: <1.0 NTU
Maximum Silt Density: <4.0
Feed Supply: Non Chlorinated or chlorinated with Pre Carbon filter)
Iron (Fe): <.1
Hardness (CaCO3): <350
Manganese (Mn): <.05
Hydrogen Sulphide (H2S): .00
Residual Chlorine (Cl2): <2.0
No Manufacturer warranty is offered, however USPW will extend a 1 year warranty which covers parts and labor for repairs needed due to inherent defects, or problems/defects that arise in the first year due to inherent defects (not problems that occur as a result of misuse, natural disaster, plumbing problems, or conditions outside of those listed below).
Hydrotech Limited Warranty Full Text
Subject to the conditions and limitations described below, Hydrotech® warrants its Model 101/HTF and 103/HT Series Reverse Osmosis Drinking Water Treatment Systems (excluding cartridge filters and battery), when installed in accordance with Hydrotech® specifications, to be free from defects in materials and workmanship under normal use within the operating specifications for a period of two (2) years from the date of purchase. Hydrotech® also warrants the Smartap® Water Quality Monitor to be free from defects in materials and workmanship under normal use within the operating specifications for a period of five (5) years from the date of purchase. This warranty shall apply only to the original end-user of the drinking water system.
Other than the cartridge filters and battery, any part found defective within the terms of this warranty will be repaired or replaced by Hydrotech®. If any part is found defective, Hydrotech® also reserves the right to replace the drinking water appliance with a comparable Hydrotech® drinking water system of equal or greater quality. You pay only freight for repaired or replaced parts from our factory and local dealer charges, including but not limited to labor charges, travel and transportation expenses and handling fees.
This warranty shall not apply to any part damaged by accident, fire, flood, freezing, Act of God, bacterial attack, membrane fouling and/or scaling, sediment, misuse, misapplication, neglect, alteration, installation, or operation contrary to our printed instructions, or by the use of accessories or components which do not meet Hydrotech® specifications. If the drinking water system is altered by anyone other than Hydrotech® the warranty shall be void.
ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE PERIOD SPECIFIED ABOVE FOR THE PARTS DESCRIBED IN THIS LIMITED WARRANTY.
As a manufacturer, we do not know the characteristics of your water supply. The quality of water supplies may vary seasonably or over a period of time. Your water usage may vary as well. Water characteristics can also change if the drinking water appliance is moved to a new location. For these reasons, we assume no liability for the determination of the proper equipment necessary to meet your requirements, and we do not authorize others to assume such obligation for us. Further, we assume no liability and extend no warranties, express or implied, for the use of this product with a non-potable water source or a water source which does not meet the conditions for use as described in this Owners Guide.
HYDROTECH’S OBLIGATIONS UNDER THIS WARRANTY ARE LIMITED TO THE REPAIR OR REPLACEMENT OF THE FAILED PARTS OF THE DRINKING WATER SYSTEM, AND WE ASSUME NO LIABILITY WHATSOEVER FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, GENERAL OR OTHER DAMAGES, WHETHER FROM CORROSION OR OTHER CAUSES.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Similarly, some states do not allow the exclusion of incidental or consequential damage, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.